IntelliDesk
ITEC recognises the need for some customers to outsource help desk services to a third party. The driver for doing so may be the requirement to focus on core business or indeed to provide out of hours coverage in a scalable cost model.
Our help desk outsourcing service gives you the freedom to focus on your core competencies while giving your customers a professional, efficient, satisfying help desk experience. Our people, processes and technology give you the information to identify trends and anticipate training needs, increase responsiveness to your internal (or external) customers, and ultimately help you secure the reputation of providing quality service to those valued that you provide mission critical support to every day.
Summary of Services
ITEC can supply your organization with the resources needed to provide quality cost-effective support. We offer a complete line of traditional call center and newer Internet eServices.
- Branded "White" Services
- 24 hours/day X 7 days/week X 365 days/year
- Complementary After-hours support and Overflow
- e-Mail support services
- Web based ticket update services
- Customer Entitlement Validation
- Remote Technical Support Services
- Core Network to Edge Application Support
- Proprietary Technology Support
Businesses Supported
Our services are customised to support an array of channel business types such as
- Original Equipment Manufacturer (OEM)
- Value Added Resellers (VAR)
- Value Added Distributors (VAD)
- Integrators
- Internet Service Providers (ISP)
- Application Service Providers (ASP)
- Hosted IP Telephony Service Providers
